If you do not find the answer to your question here please send us an e-mail at walkingcaneonline@gmail.com

If you have health care related questions regarding any of our products please contact your medical doctor or professional health care provider.

Question: How do I find specific products on your website?

Answer: You can find our product categories by going to our product page in the navigation bar on the left of each page.  You can use "search by keyword"  found on each page for specific searches. 

• Question: How can I contact WalkingCaneOnline.com?

Answer: You can contact us via e-mail:walkingcaneonline@gmail.com , or go to our contact us page. You can also call us at 262-648-6322 

• Question: Is your web site secure? Do you share customer information?

Answer:  You can shop  here with confidence. We do not share or sell information, and our website is secured by Verisign®.  Please refer to our privacy policy page. 

• Question: What if  the item I order is not in stock?  

Answer: Normally all of our products are in stock.  In the event that the item you  order is out of stock, we will notify you via e-mail, and inform you of the new estimated delivery date. 

• Question: Will I be charged sales tax? 

Answer: If your order is shipped to a Wisconsin address you will be charged with the current Wisconsin sales tax.  Orders shipped to locations out of Wisconsin will not be charged sales tax.

• Question: Do you have a handling charge?

Answer: No, we do not have a handling charge.  You will not be charged a handling fee.

• Question: What is the difference between a walking cane and a walking stick?

Answer: They are basically the same, but "Walking Stick" is often considered to be an English term, and  the term "Walking Cane" is used  more frequently in the USA.

• Question: Why does a cane have a rubber tip?

Answer: Without a rubber tip, a cane can slip. Worn rubber tips should  always be replaced.  

• Question: What are the different types of cane handles?

Answer: The Derby handle (men's, women's) is often the most popular. It is designed so your weight is distributed over the shaft of the cane.

The Fritz handle (men's, women's) is normally smaller in diameter than the Derby style.  The Fritz handle was originally designed by a German Count, in the 16th century,  for people suffering with arthritis. 

The Crook cane (men's, women's) also known as the Tourist, J, or the hospital cane, looks like an upside down "J". Many people like the convenience of this cane as it can be "hooked" over the arm, chair, etc. It can be used in either hand. 

The anatomically correct Palm grip and Contour grip handles (men's, women's) are designed specifically for the right or the left hand.  The palm grip has a larger surface area than the contour grip - it fits like a glove and "cradles" the hand comfortably.  The contour grip provides a very sturdy grip and provides good control over the cane. 

• Question: How do I size a cane?

Answer: Here is a general "rule of thumb" to follow.  Please consult your medical professional for questions or advice.  

When you are being sized for a cane wear the shoes that you would normally wear for walking.

Stand normally and let you hands hang normally at you side with a slight natural bend in the elbow.

Have  someone with you to measure from the ground to the crease or break of your wrist. The handle of the cane should be level with the crease of your wrist.  If you have a cane to use, turn the cane upside down and measure to the crease or break of your wrist.  

Our recommendations and measuring instructions are general only. We are not medical professionals, and we strongly recommend that you consult with your medical professional regarding any questions you may have regarding sizing and benefits of a cane. We recommend that you have your physical therapist measure you.

•   Question: Do you have a print catalogue?

 Answer: No, we do not have a print catalogue. Our complete product information is available on each specific product page. Please e-mail or call us if you have further questions.  We are always glad to help or answer questions over the phone.